Transaction Page Statuses

The Transactions page shows all the payments that (Formerly StartApp) has transferred or tried to transfer to your selected payment method. Your payment's status can be any of the below.

Submitted for payment

The payment has been processed by our bank.

This status also displays:

Value Date

The expected date the payment should get to the beneficiary account.

Transaction Reference Number

A banking number our payment partner used to transmit the payment. You can share this number with your bank in order to trace the transaction.

In Process

The payment has been submitted by (Formerly StartApp) and is awaiting processing from the banking partner.


Transactions usually fail because the payment information is incorrect or not all required payment information was provided. Make sure that the payment information filled in the portal's payment page matches your bank information.

When the transaction fails, the payment is automatically added to the next payment cycle. You will receive this payment along with the payment of the following month earnings.

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