Troubleshooting: I don’t see data in my account

If there is no data in your account, here are several technical issues that need to be checked:

Are you seeing ads in your app?

No - This could be due to an integration problem. Please contact our Support, and provide your main activity file or app delegate and mention which SDK version you are using.

Yes - Are impressions being counted in your account? Please note our dashboard updates every 2 hours.

If impressions are being counted - There are no technical errors as our system is getting ad information from your app. Your revenue is still $0 because the number of impressions and clicks is still low and has not created enough user engagement to generate revenue.

If impressions are NOT being counted - Check the app ID implemented in your code. The app ID is the only variable that connects your app to our platform.

The app ID in the init line below should match the app ID provided in the portal and related to the app package you are currently checking.

StartAppSDK.init(this, "Your App ID", true);

To find your application ID, click on the My Apps tab on the left pane and choose the relevant ID from your app list:

If your app ID is correct, and you are seeing ads in your app, and at least 2 hours have passed since the first impression, please contact our Support, and provide your main activity file or app delegate and mention which SDK version you are using.